Shipping policy
Overview
This Shipping Policy outlines how orders placed with Spectacular Supplies are processed, shipped, and delivered within South Africa.
By placing an order, you acknowledge and accept the terms outlined below.
Order Processing
Orders are typically processed within 24–48 hours after payment confirmation.
Processing takes place on business days only (Monday to Friday, excluding public holidays).
Orders placed during weekends, public holidays, promotional periods, or high-demand periods may require additional processing time.
Shipping & Delivery
Delivery is currently available within South Africa only.
Estimated delivery timeframes are generally between 1–3 business days depending on:
- Product availability
- Delivery location
- Courier operations
- Supplier and logistics processing
Delivery timeframes are estimates only and are not guaranteed.
Where multiple products are ordered, items may arrive in separate shipments depending on stock availability or fulfillment location.
Tracking Information
Once an order has been dispatched, tracking details will be provided via email where available.
Tracking updates may take time to reflect depending on the courier provider and scanning activity within the courier network.
Shipping Delays
While every effort is made to deliver orders within estimated timeframes, delays may occasionally occur.
Spectacular Supplies is not responsible for delays caused by:
- Courier or logistics providers
- High shipping volumes
- Public holidays
- Weather conditions
- Strikes or service disruptions
- External events beyond our reasonable control
Delivery estimates should not be interpreted as guaranteed delivery dates.
Shipping Costs
Applicable shipping fees are displayed during checkout.
Shipping charges are non-refundable except where required by law or where an error has occurred on our part.
Customer Responsibilities
Customers are responsible for providing accurate and complete:
- Delivery information
- Contact information
- Accessible shipping addresses
Spectacular Supplies is not responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete customer-provided information.
Lost or Undelivered Orders
If an order has not arrived within a reasonable timeframe, customers should contact support with their order details.
Where an order is confirmed lost in transit by the courier provider, an appropriate resolution may be provided in accordance with our Refunds, Returns & Warranty Policy.
Claims remain subject to courier investigation and verification.
Risk & Ownership
All deliveries are fulfilled through third-party courier providers.
Risk of loss or damage transfers to the customer once the shipment has been handed to the courier for delivery.
Failed Deliveries & Returned Parcels
Orders may be returned or delivery attempts may fail due to:
- Incorrect address information
- Customer unavailability
- Refusal to accept delivery
- Inaccessible delivery locations
Where applicable:
- Additional shipping fees may apply for redelivery
- Original shipping fees may be non-refundable
- Return shipping or handling costs may be deducted from any approved refund
Policy Updates
Spectacular Supplies reserves the right to update or modify this Shipping Policy at any time without prior notice.
Continued use of the website and services constitutes acceptance of the latest version of this policy.
Contact Us
Email: support@spectacularsupplies.com
WhatsApp: +27 63 284 3373
For the fastest response, please message us on WhatsApp.